These quick tips are designed to help you get through these hard times. If you have any tips that you want to share, send them to firstname.lastname@example.org(opens in a new tab)
As the tourism industry has recently taken a major hit as a result of COVID-19 with travel limitations and self-isolation, the current reality feels quite glum for all. Tourists are concerned about their existing purchases while tour operators are worried about maintaining their businesses. But the common point that everyone understands is that this is not the status quo, and all of us are looking forward to regaining a sense of normality.
Ongoing medical research and breakthroughs give us hope for a brighter future in the later months of this year and into 2021(opens in a new tab). After all the stress and time indoors, many people are eagerly awaiting their next opportunity to travel and escape their own city. As the situation becomes clearer, things will go back to how they were, but that doesn’t mean you have to sit around and wait.
The first crucial point in minimizing cancellations is to promote rebookings(opens in a new tab). By rebooking, you don’t lose the sale and the customer won’t miss out on taking a great tour. Reassure your existing customers that they have options by offering flexible penalty-free rebookings and alleviate their stress. When it comes to rescheduling, if you make your tour enticing, travelers will have no issue pushing back their trip a bit if they’ve already booked. They know the experience will be worthwhile—that’s why they booked it in the first place!
Rescheduling is not your only option! As we have our sights set on the future, entice new customers to book and give them something to look forward to! Offer deals on future tours, in addition to flexible bookings. Consider offering promotions such as two tours for the price of one, or throw in a goodie when they buy a gift card. By providing extra benefits to new customers, it’s a win-win scenario: an added value for the customer for booking now and continued sales for your business.
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