You guys are always fast and efficient thank you so much!
What is TigerCare?
TigerCare is a range of support services we provide for all of our tourism website clients. We won’t abandon you after we’ve launched your website. With TigerCare, your website will never fall out of date as we’ll stick around to host your site, make monthly updates, and add new content as your business grows. Read the various useful TigerCare features below and please feel free to get in touch if you have any questions.
What’s Included with TigerCare?
Theme Updates
This is what sets us apart from the pack. Our theme is always advancing with new features and capabilities to make your site perform even better and push the margins to sell even more tours. With this feature, you’ll never need a new site again.
Website Hosting
We will do what a simple hosting solution will do plus more. We’ll make sure the site is secure, getting backed up daily, and we’ll take care of any server-side maintenance that could be needed. If there’s any emergency with the hosting, we’ll connect you with a 24/7 line for emergency communication.
One New Page P/Month
Have a new tour? We’ll build you a page for it! With our TigerCare package, you have the option to add up to one page per month to your site. This allows your site to always reflect your current offerings and to grow as your business grows. Now you can focus on running your business.
SSL Certificate
SSL certificates allow your tourism website to load via an encrypted connection directly between the visitor and the server, giving users peace of mind that their data is secure. Loading websites via HTTPS is crucial for modern users, and it even boosts your Google ranking.
Customer Service
We’ll take the hassle out of making changes to your tour website. Just tell us what you want to change and leave the rest to us. We make most small changes (like wording or pricing) within 24 hours. Editing your site has never been more convenient.
Small Design Updates
We want you to love the design of your tourism website; so, if there’s something you notice about the design that isn’t perfect, we’ll be there to help. If you take new photos that really capture the awesomeness of your tour, we’ll put them up on your site in a heartbeat.
Technical Support
Our TigerCare team members are new technology junkies. We can offer our advice and expertise on a range of topics, such as Analytics, page speed, website editing, plugins, widgets, heatmaps, improving UX, & more! We’re problem solvers who love learning how to help you succeed.
WP Maintenance
Have you ever updated your tour website’s CMS only to have it crash? We perform appropriate testing every time a new version of WordPress comes out. After testing, we roll it out to all of our sites to make sure you are on the most up-to-date version. The same goes for any plug-ins we use on your website too.
Daily Backups
While we are confident in our abilities to maintain 99.99% uptime on your site, it would be arrogant not to have a safety net. We have a daily backup system so you can rest easy at night knowing your site is in good hands.
Resolutions
Average First-Response Time
Great Ratings
Best service immediate and always. I never doubt that my problems will be resolved immediately! Thanks for everything.
Great service, nice people and requests addressed in an extremely timely manner. really appreciate all of the help they provide. Thank you, Anastasia!!
Andrew as always is helpful, prompt and thorough!
Team at Tourism Tiger always responds promptly and deals with requests quickly
Always there for me. Great customer service.
Alice does a great job! She is quick to reply, and help me with anything I need. Thank you!
Love the quick response to changes!
Alice is always very responsive and does her best to find solutions to any issue that may come up. Very happy to work with her.
Andrew, without exception, goes above and beyond each time I have a request or ask for assistance. Customer Service doesn’t get any better than this!
Great job with keeping up with changes that may affect the functionality of the website and the business.
Always prompt and responsive! Thanks Andrew!
Anastasia feels like a member of my team. Biggest compliment I can pay!
TigerCare has provided incredible customer service and support for my site. He has understood my requests and implemented them perfectly. I have been really impressed by Tourism Tiger and your teams level of support throughout the website build process.
Anastasia has been great. Her service and efficiency in helping us edit our website as required has been fantastic.
Anastasia is on it! Fast to respond and resolving our challenges! Thank you
In less than a day I got answers to very complicated questions, with a plan to move forward. Great Great Great customer service
Alice has been a real star making changes and assisting with updates. Amazing service every time.
In one way I don’t want to share with my competitors how good this small, professional, friendly, attentive, creative travel specialist web design company is at doing everything I need at a reasonable price; on the other hand they deserve the praise for delivering good service, customer oriented creativity, great support! Well done and please keep up the good work!
Great team to work with as a travel company, they know what the industry needs, keeping you up to date with your website. Really taking a lot off your shoulder because all you want is to run and operate this your travel company rather than spending a whole lot of time with websites.
We are very new to Tiger Care–just in the post launch phase– but we’re already getting knocked out by the quality of support and quick answers and help. Tiger Care was one of the reasons we wanted to build a site with Tourism Tiger–besides the beautiful design. Early days but we’re already getting pretty excited about what it is to have this kind of support.
I’ve been real happy with you guys. Anytime I send the customer service staff a change to our website, they are very responsive, so no complaints there. And that was one of my big worries — once the website was done, I was worried we were going to be forgotten. Website management is something that I’m not interested in, so I want to be able to put that off onto you guys.
When I email TigerCare, I get a reply literally the same day or the next morning, so I’m really happy with their team. The team building the site was very organized — the most organized web process I’ve ever been through. I was dreading it. They did a great job. Our new website is bringing in more looky Lous. We get lots of compliments on the site.
Frequently Asked Questions
Yes! While we deal with all the dirty work such as website maintenance, hosting etc., the site is yours.
Yes, we can train you on how to enter the back-end of your site to make any simple changes. With TigerCare, we can make these changes for you, add any new pages you might require and handle other upgrades you might want.
Indeed! Website hosting is included in your TigerCare package, along with any theme upgrades we develop.
No. While we endeavor to ensure each and every client is happy, we don’t lock anyone in with any long-term contracts. Should you wish to opt-out of TigerCare at any point, all you need to do is let us know. From there, you can migrate your site over to your own hosting platform.
The short answer is no — we build all our websites on our customized TourismTiger system which our TigerCare and development teams know like the back of their hands. If you’d still like to take advantage of our TigerCare service, get in touch with us to get a quote on TourismTiger rebuilding your website.